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Frequently Asked Questions

A payment is registered in MyAccount but I have not received the funds. What do I next?

The check information screen found within MyAccount will give you the check/draft number of the Air Products payment.

If a paper check was issued, you can find the remit to address the check was sent to by clicking on the vendor code listed in the display.

Paper check receipt may take up to 10 business days from the date we issue the check. If you want faster payment receipt, consider completing the Electronic Funds Transfer Authorization form

If you need further information or tracking, please contact the Accounts Payable Help Desk.